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Refund and Returns Policy

Returns and Exchanges

Returns and Exchanges
Girl Flowers goes to great lengths to ensure that all items are accurately described with the correct size and dimensions.

• It is the customer’s responsibility to read the item description correctly.
• We will accept returns for refund up to 14 days from the date of delivery.
• Please contact us to authorize the return before shipping packages back. Packages returned without prior approval will be returned to the sender.
• Refunds do not include shipping and the customer is responsible for all return shipping costs unless the fault is ours and we have sent the wrong item. We are unable to make exceptions even for orders under $5, unfortunately, we have no control over the cost of postage/shipping rates the customer is required to pay.
• We advise putting the delivery of confirmation/ insurance on the package to ensure its safe delivery since we are not responsible for packages that do not arrive.
• Items must be returned to us in the same condition in which they were received. Products with torn packaging, and used, cut, or unraveled balls of twine are non-returnable.
• Please put an invoice number or purchase details inside the package, otherwise failure to do so will delay the processing of your refund.

Missing or broken items in your order? We are human and once in a while might make a mistake. Please contact us within five days of receipt of your order and help us to help you to rectify the issue as soon as possible by uploading a photo of the item. After five days we cannot accept responsibility.

HANDMADE JEWELRY
All of our jewelry is handmade to your specific choice of color, length, beads, etc after you check out. We are unable to accept the return of custom handmade jewelry unless we are at fault.

Out-of-stock items: If we are unable to ship your item we will issue a refund to your account, if we have something similar to offer we will contact you to see if a replacement item will be preferable.

Additional Policies
HEMP & NATURAL FIBER PRODUCTS:

We aim to accurately represent our products, but what you receive may be slightly different from that shown in the photo due to shades of color, thickness, length, and texture varying between different batches during the manufacturing process. Hemp twine and cords may have tie knots, vary in color and thickness have natural flaws, flyaways, or a natural smell.

• We are unable to offer a refund or replacement for the twine and cord unless the item is returned to us in the same condition it was received. Products that have been cut, used, unraveled, or have torn packaging cannot be accepted for return.

WOOD, BONE, AND NATURAL BEADS

Wood, bone, horn, and gemstone are natural products, therefore variations in color, size, and shape are characteristic and unavoidable. Natural flaws in beads and pendants made from these materials are not considered defective. We will accept any item back for a refund if they are returned to us in the same condition received.

By making a purchase you agree to the terms and conditions stated in our policies. Please contact us for advice before purchasing, we are always happy to help customers find the correct items for their needs.

Thank you! Do have fun using our products!

Customer Service
Phone – 970-987-4836 – Monday –  Friday, 10 am to 5 pm
E-mail – girlflowersinfo@gmail.com

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